Provider and staff workspace
Calls become clear, accountable tasks.
Access is limited to authorized HelloLabs team members and requires multi-factor authentication.
Do not use this app for emergencies. Patient information is never stored on this device.
Protected by design
- Multi-factor sign-in
- Short, inactivity-limited sessions
- Encrypted, audited task access
- No offline patient-data storage
Team inbox
Tasks
ZVA outcomes
Calls
Structured outcomes from calls completed by Zoom Virtual Agent. Raw transcripts are not stored here.
Routing foundation
Team
Providers and pools that will power availability, coverage, and intelligent routing.
Live task routing
Your task availability
Unavailable for automatic task routing
0Active people
0Active pools
Administrator tools
Build the directory
Repeating availability
Build a monthly pattern
Coverage schedule
Select a day to see each person’s planned hours and routing state.